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What Happens On The Mediation Day?

Will I have to Be Face To Face With My Opponent? How Does It Work?

Our Top Quality Mediators Are Here To Help You On The Mediation Day


So – What Happens On The Mediation Day Itself?

Although as you will find that the mediation is day is a much less formal and more relaxed affair than court it is still understandable that many people find it nerve-wracking to begin with.

(You’ll be in good company because if you’re bringing along your lawyer you will probably find they’re unfamiliar with mediation too. It’s unfortunately true that the vast majority of lawyers in the UK have never been taught about mediation – which is one reason for the expensive, adversarial legal system we’re so passionate about changing for the better.)

Mediation Fundamentals

So, the first thing to say is that our mediators understand how you feel – and they will do everything they can to make you feel comfortable.

The mediation process is all about the participants really participating – so we will make sure you feel ready and able to get the most out of the mediation day, without fear.

The Mediation Day Procedure

The day will usually begin with the mediators and each of the participants (along with their representatives if they have any) coming together in a large room around a table.

The mediator will go through a procedure designed to make everybody comfortable and ready to participate fully, including an introductory outline of how the day is likely to proceed.

There will usually be two other private rooms, and, after the mediator’s opening remarks each participant will set out their view of the dispute in the large room, following which they will normally move to their private rooms.

The mediator will then shuttle between these rooms and help each participant to develop possible solutions.

Everything the mediator is told by either party in these private sessions is held completely confidential by the mediator and is never disclosed to the other participant without express consent. This means that each participant can work with the mediator in complete confidence towards a satisfactory solution that aims to address the core of their needs in the dispute.

The Result – Putting Your Conflict Behind You

In around 90% of cases this approach will lead the participants to negotiate a mutually acceptable solution to their dispute which means they can put the whole thing behind them on the day and get on with their lives free from the pain and expense of ongoing litigation.

Why You Should Use Our Mediators

We only offer the very best people in their fields as mediators at GetMediation – so you can go ahead with mediating your dispute in total confidence that you’re doing the right thing and that you’re doing it with the right people.

In almost all cases our commercial mediators will help you bring to life an agreed settlement in just ONE day – and let you get on with your life without the pain and expense you were experiencing.

Doesn’t that sound so much better than all the cost and consternation of a court battle, where the uncertain outcome isn’t in your hands at all, but will be “handed down” to you from a complete stranger?

Our High Quality Meditors

  • general civil and commercial cases
  • insurance claims
  • property actions
  • partnership and minority shareholder disputes
  • private client and trust litigation

Will Help You With…

  • employment and workplace issues
  • professional negligence cases
  • financial services claims
  • product liability claims
  • defamation and media actions


"I was sceptical it could be done - but the mediator pulled it off, and we signed an agreement and put an end to years of fighting."

Our Top Quality Mediation Is: Confidential, Voluntary, and                  Gives YOU Control  Over The Outcomes You Agree


Confidentiality is the cornerstone of mediation. It is the concept that underpins the whole process. The fact that all discussions are confidential gives everyone involved in the process complete confidence to be open, and honest, and it allows the mediator to explore with each of the parties the fundamentals of their motivations and desires, emotionally and financially.

Confidentiality in mediation is essential to getting to the nub of problems that would never see the light of day in a court setting and in getting to solutions that accommodate and recognise these needs, which standard litigation could never begin to address. 90% of our mediations will find a settlement, but even in the unlikely event that no agreement emerges, everything said in a mediation is “without prejudice” – so it can never be repeated, especially in court.


Since mediation is a voluntary process it is something that both parties must undertake willingly. In fact, there are cost implications if one doesn’t engage with it constructively because courts view mediation so positively for the benefits it brings. So, while mediation isn’t mandatory, it is strongly encouraged and very much the best thing anybody involved in litigation can do.

It is true that most parties will see the advantage that mediation offers, and when they do they will come to it in this voluntary and progressive fashion. The day of mediation allows the antagonism of litigation to be put aside and for the parties to work through areas of their own commercial or emotional self-interest. This is what produces such overwhelmingly positive outcomes, and why there’s so much to gain and so very little to lose for parties when they agree to mediation.


When parties to the mediation are able to put the dry structure of the litigation process aside for the day, then novel and innovative solutions can emerge that defy the confines of the court process.

The confidentiality of the process allows anything to be floated to put together a deal and ideas can be proposed and abandoned without any worry that such a notion might be prejudicial to the case, or used against one in a court setting.

This is when the parties themselves, rather than their lawyers can come to the fore and solutions that get to the heart of their dispute – and the issues and emotions that underlie it, can be addressed and satisfied so that the parties themselves structure their own settlement – and it is one they have fashioned and have been in control of, not something inflexible, imposed by a court.

"When the mediation finished with a settlement, I was so relieved. And I felt so free - for the first time in years!"

We’re here to help. So, simply get in touch with us and we’ll begin working for you right away…

Effectively Facilitate Agreed Solutions

An agreed settlement is a huge benefit to all the parties in a dispute, but it’s difficult to achieve. So having access a completely independent, experienced and impartial “wise head” is invaluable in breaking the deadlock. Such a helpful, neutral facilitator – with objectivity and no preconceptions or bias – will solve around 90% of even the mist seemingly intractable disputes. That relief at putting a dispute behind you is the real advantage of effectively agreed solutions!

Inventive And Appropriate Results

An experienced and skilled mediator will help both the parties to a dispute to think about the real nub of fundamentals and actual self-interest, as opposed to just anger. This often results in inventive solutions that unlock the dispute and present real commercial advantages that simply wouldn’t be thought of, or even available to them in any court-imposed “verdict”. The lifting of the heavy burden of litigation is the reward, from such inventive and appropriate agreements!

Experience Pays, Cost Effectively

Clearly you want know that you’re in safe hands – and GetMediation has some of the UK’s leading accredited civil and commercial mediators at your disposal. They are all fully qualified and experienced, having participated in numerous mediations for both claimants and defendants. This means as well as regain your peace of mind, you’ll also find that the mediation is incredibly cost-effective. You can be free of turmoil, and get on with your life without spending huge amounts of money on arguments. Refreshing! 

"I think my client was even happier than I was with the outcome."

We’re here to help. So, simply get in touch with us and we’ll begin working for you right away…

Commercial Mediation Is A Real Growth Market - For Good Reason - Because It Works!
Commercial Mediation Goes From Strength To Strength - Take Advantage. Find Our More...

In the UK, the Centre for Effective Dispute Resolution (CEDR) do a bi-annual audit of the “state of mediation”, and this is the most considered study available for mediation in the country.

The most recent CEDR mediation audit shows that over 12,000 commercial mediations (in other works higher value cases that exclude small claims) were undertaken in their last survey.  This is a huge increase of over 20% on the previous survey of 2016.

The study demonstrates that in the last audited year nearly £12 billion-worth of litigation claims were successfully mediated. 

Just as impressively, the survey states that this mediation has saved those businesses over £3 billion in legal fees and wasted time!  

The CEDR audit was conducted from a survey of 336 experienced practising mediators alongside the lawyers and barristers who used them for their mediations to give an extra perspective from a “client” point of view.  The survey was also conducted in collaboration and with the endorsement of the Civil Mediation Council and in partnership with the International Institute of Conflict Prevention and Resolution adding an international mediation perspective. 

The survey revealed some very interesting things, such as:

  • That mediation is on the rise and growing in popularity with some really remarkable growth statistics. For example, organised mediation supported by the NHS, by County Court mediation pilots and by the Court of Appeal has shown growth of more than 45% in the past 2 years.  Such organised mediation now accounts for around 4,500 cases per annum.
  •  However, even in the case of ad hoc referrals from the public or by solicitors resulting in individual mediation cases, the use of mediation has still shown double figure growth.
  • The survey shows an overall growth rate up by more than 20%.
  • That mediation continues to enjoy an outstanding success rate. The aggregate settlement rate reported is 89%.  At GetMediation we can report a success rate of over 90% which corroborates this overall picture.  Settlement rates were reported by the mediators in the survey but validated by the separate survey taken from solicitors and barristers.
  • The lawyers themselves stated that in their opinion over 83% of mediators performed well or very well.
  • Mediation fees showed a significant drop of 19.34% to an average of £3,627 from over £4,500 in 2016. This goes to show that as well as maintaining, or increasing, the rate of successful settlements, mediation is proving itself to be even more cost effective for participants.

Graham Massie, Director of CEDR, author of the Audit Report, gave an overview of the great success mediation is having in the UK legal landscape:

“One definition of Disruptive Innovation is: ‘An innovation that creates a new market and value network and eventually disrupts an existing market and value network, displacing established market-leading firms, products, and alliances‘. As the results of this Audit demonstrate, mediation qualifies under virtually every aspect of the definition – the only point it hasn’t hit is ’displacing established market-leading firms‘ but that is because it has over-achieved by changing law firms and lawyers’ behaviours and attitudes.”

So, it is official: Mediation Goes From Strength To Strength!